Refund policy

First Engagement Guarantee

Effective July 31, 2026. TaskCap is owned and operated by System Analytics LLC, a Georgia limited liability company. This refund policy applies to prepaid scan credits purchased by consultant partners.

First Engagement Guarantee

For your first paid client engagement, if at least five employees complete TaskCap scans and the aggregate diagnostic is not usable for a substantive client conversation, contact us within 14 days of report generation. We will either help remediate the engagement or refund the TaskCap scan credits used for that first engagement.

What the guarantee covers

The guarantee covers TaskCap scan credits used in the first paid engagement when the completed diagnostic does not provide a usable bottleneck map, tool opportunity view, honest gaps section, and implementation roadmap.

What it does not cover

The guarantee does not cover a consultant's own fees, client decisions, implementation outcomes, third-party software purchases, abandoned interviews, unused pilot credits, or situations where the consultant lacked authority to run the engagement.

Unused credits

Refunds for unused prepaid credits may be requested through TaskCap support and are processed manually at System Analytics LLC's discretion, net of Stripe processing limits, chargeback activity, or suspected abuse.

How to request help

Use the contact page and include your firm name, engagement name, completed scan count, and a short explanation of what made the diagnostic unusable. We will review the engagement and respond with remediation or refund next steps.